Hi, I’m Carolina — a design leader dedicated to shaping impactful experiences through leadership, strategy, and design.
With over two decades in design leadership, I specialize in translating complexity into clarity—crafting accessible, scalable experiences that drive business results. I’m equally committed to building and mentoring high-performing teams that thrive through collaboration and continuous growth.
What I bring.
01
Experience Leadership
Over 20 years in digital and experience design — including 16+ years in UX — leading initiatives across both B2B and B2C industries.
02
Design Systems & Brand Strategy
Experience building and scaling omni-channel systems that connect brand, design, and the customer journey for companies of all sizes.
03
Team building
Proven track record leading and growing creative teams that deliver measurable results, driving innovation and business impact across digital ecosystems.
04
Design Thinking Leadership
Design Thinking, Problem Solving, and Business Strategy certified — I align design strategy with tangible business results.
05
Accessibility
Accessibility-trained and experienced in creating inclusive design systems, embedding scalable accessibility standards into design and development workflows.
06
Design Operations
Established UX Ops practices, optimized tools, and built rituals that improve efficiency, consistency, and team maturity at scale.
Highlighted work.
Creating a unified benefits experience for MileagePlus® cardmembers
Impact: 1.8M+ sessions to My Cards since launch, averaging ~11K sessions per day
Delivering a simple and intuitive PlusPoints exchange experience for MileagePlus® members
Impact: 1.2M+ PlusPoints exchanged by 11K unique members
A glimpse into the range of experiences I’ve led
What people say.
“
Carolina was one of the most incredible managers that I was lucky to work with. She was incredibly driven and an inspiring person that was able to design, manage and be an incredible mom all at the same time! Anytime anyone had a question, Carolina would be the one to find your answer. She always worked hard to improve our team and our processes and we always knew that she had our back no matter what. My first design job was under Carolina, and I was able to learn and grow so much from her.
Minhthy L., Staff Product Designer at Kindred
“
Carolina has consistently broken barriers by championing inclusive, user-centered design and leading with bold innovation. Her work has transformed how we approach accessibility and usability, making them foundational to our digital experiences. A mentor, visionary, and change-maker— Carolina lights the way for others to follow.
Patty G., Senior Manager of Digital Accessibility at United Airlines
“
Carolina is a very talented manager who I really enjoyed working with under at Investors Trust. I consider Carolina one of my mentors. Her thoughtful input and feedback on any design project, is what I valued the most. Carolina makes things happen. She always understands the client’s needs and she can efficiently drive her team to achieve the project objective. Carolina’s attention to detail, strategic mindset, great creativity, unique skills, and experience would be huge assets to any creative team.
Veronica F., Senior Product Designer at Sharefile